At P2i, we don’t just make machines, we provide a technology solution and ongoing support to our customers.

We pride ourselves on our customer relationships. We work together with manufacturers to install a process that best fits the needs of our customers. Our expertise and global support system set us apart from our competitors. Many companies simply sell equipment, while offering little in the way of help in the implementation process and ongoing support throughout production. For P2i, this is simply not good enough when providing a quality technology service. We work alongside our customers to better understand their changing needs and

integrate our technology into the manufacturing process, providing the best service in the industry every single step of the way. Initially, our technical experts will work directly with customers to fully understand their performance goals. Our professional and efficient sampling process allows us to quickly demonstrate the improvements that are possible. We’re on hand throughout the deployment of our solution and provide continuous support onsite, for the full production lifecycle.

We offer a range of support options (please contact us for pricing):

1) Preventive Maintenance Contract – covers a fixed number of planned preventative maintenance visits per year. A qualified P2i engineer maintains all products for the duration of the contract, for a single fixed charge. The contract includes all the routine parts, labor and travel costs involved in the service visits.

2) Comprehensive Contract – designed to provide full cover. In addition to the benefits included in the Preventative Maintenance Contract, we include the costs of any service visits and replacement parts required to maintain 100% operation.

Our service and support packages have been designed to accommodate the majority of our customers’ requirements. We’re happy to work with you to develop a bespoke solution if it’s not already incorporated into our existing packages.

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What P2i does:

We support you throughout the entire implementation process:

  • Agreeing technical and manufacturing requirements
  • Install and commission
  • Machine validation tests
  • Customer process optimization
  • Quality control processes and metrics
  • Production ramp-up
  • Ongoing service and customer support

P2i’s services include:

  • Scheduled preventative maintenance visits
  • Telephone and online support
  • Remote machine monitoring and diagnosis
  • Fast response to emergency repairs
  • P2i-trained engineers for machine service.