Having overseen the incredible reliability of P2i’s machines – typically over 98% uptime – as our Head of Global Operations and Engineering team, Neil Strange was promoted to add the responsibility of General Manager of Greater China. Having been with P2i since 2011, Neil explains what makes P2i so good at providing industry-leading servicing and operations around the world.
“We have a truly global support organisation operating in 18 countries supporting our full range of products with our own direct service and support teams. We manage from the initial site audit right through to installation, validation, and in-process support. We have more than 20 fully trained engineers who are responsible for ensuring our customers get best-in-class service from their vast wealth of knowledge. With spare parts held on three different continents, this allows us to provide a fast response.”
“We constantly deal with a demanding customer base that expects 100% uptime on machines that can have a huge impact on their production output. Our in-depth knowledge allows for us to analyse problems, identify root causes, solve issues effectively, and provide solutions that improve production workflows. This means that P2i can deliver results that drive our customers to be leading manufacturers in their field.”
With Neil’s time split between Shenzhen and Oxford, he has the flexibility to pull together different teams to strengthen P2i’s operation across all aspects of the customer’s manufacturing requirements. Neil adds, “This ranges from samples and new product introductions through to installation and mass production plus “Toll Processing” in our Shenzhen office. We continue to build on our core strengths and in-depth knowledge with a team that is second-to-none.”
Of course, operating out of Shenzhen puts Neil in closer proximity to another major focus region for P2i: India. Neil commented “In addition to the great work P2i is already doing there, the growth of the Indian market gives P2i the opportunity to further expand our installed-base, building on our existing Chennai facility, where we are currently ramping up further capacity of our Splash-proof X machines into the Indian market. My international team of engineers are well versed with rapidly integrating P2i’s equipment into our customers’ factories. This will ensure we can deliver the growth that is consistent with our customers’ plans and the quality expectations on us. We are in a strong position to push forward in a professional and coordinated manner to meet market demand and the exciting times ahead.”